Privacy policy 

Effective date: 25/04/2026
 Business name: R Kent & Sons
 Website: kents.net.au

1. Our commitment to your privacy

R Kent & Sons is committed to protecting your personal information and handling it in a transparent and secure way.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

2. Information we collect

We may collect:

  • Name, phone number and email
  • Vehicle details and service requirements
  • Images or files you upload (e.g. damage, fabrication requests)
  • Location information (for service coordination)
  • Website usage data (IP address, browser, device)

3. How we collect information

We collect information when you:

  • Submit forms on our website
  • Request a quote
  • Upload images
  • Contact us directly
  • Interact with our website

We also collect data automatically via cookies and tracking technologies.

4. How we use your information

We use your information to:

  • Provide quotes and respond to enquiries
  • Assess and complete mechanical or fabrication work
  • Communicate about your job
  • Improve our services and website
  • Deliver relevant advertising and remarketing

5. Advertising and tracking

We use third-party tools including:

  • Google Analytics
  • Google Ads
  • Facebook Ads

These tools may:

  • Track your interaction with our website
  • Use cookies to show you relevant ads
  • Collect anonymised usage data

You can control ad personalisation through your browser or platform settings.

6. Use of uploaded images

If you upload photos:

  • They are used only for quoting and service assessment
  • Stored securely
  • Not shared publicly without consent

7. Disclosure of information

We may share your information with:

  • Staff and contractors involved in your job
  • Service providers (e.g. towing, parts suppliers)
  • Technology providers (hosting, analytics, marketing tools)
  • Authorities where required by law

We do not sell your personal information.

8. Data storage and security

We take reasonable steps to protect your information from misuse, loss or unauthorised access.

However, no system is completely secure.

9. Access and correction

You may request access to or correction of your personal information at any time.

10. Marketing communications

We may contact you regarding your enquiry or services.

You can opt out of marketing communications at any time.

11. Changes to this policy

We may update this policy from time to time. The latest version will always be published on this page.

12. Contact us

R Kent & Sons
 Website: kents.net.au
 Email: admin@kents.net.au
 Phone: 1300 115 268
 Address: 66-70 Renver Rd Clayton 3168